One of the biggest concerns for small business owners is
a timely response from their IT service provider. We
understand that concern and we offer a remote client support
service that allows us to securely connect to your network
from any remote location and support any issue other than
hardware failure that can take place on a computer network.
After extensive experience in the IT service market we have
found that 90% of computer related problems are not hardware
and can easily be remedied from a remote connection.
We use a remote desktop product that allows you to see what
we are doing to fix the problem and also allows you to show
us what the problem is. This helps to break down the
communications barriers that can sometimes exist between a
computer engineer and computer user.
So along with telephone support we offer another support
option that is more efficient and saves money from the fact
that billable time drops to .25 hour minimum vs. 1 hour
minimums for on site visits. There is no software costs for
the remote desktop product only the labor involved in the
configuration of PCs that will be remotely supported.